TK911 Small Pet GPS Tracker for Dogs Cat High Accuracy Tracking Device Locator with Pet collar History route playback Waterproof

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Waterproof TK911 Mini Pet Cat Dog GPS Tracker TK909 Locator Small Tracking Device Real time Google Map Free Web APP Tack

Overview:
New Water-Proof IP66 MiNi GPS Tracker Support 2G GSM 850/900/1800/1900mHZ sim card,The SIM card with GPRS and setting APN will working APP Location.The New one Less weight and Small for the cat and dog.That best for the small pets to protect and real time tracki


How to USE:

1.GPS tracking can be worked outdoor.
2.Please make sure GSM SIM card supports making calls, sending messages, GPRS network.
3.Please make sure GSM SIM card is with sufficient balance.
4.Please make sure the GSM card has opened the call shows and turned off the call transfer.
5.Please insert the GSM phone card correctly.
6.Do not assembly and disassembly device at will

FAQ:

Fail to turn it on

Please check if battery is charged

No GSM signal

1- Please check if SIM card installed correctly.
2- Please check if SIM card is GSM network.
3- Don’t turn on the PIN code
4- no calls can be diverted
5- Please check if voltage of the power is normal
6- Please check if voltage of the power is normal

No GPS signal

A more open view of the sky is recommended to make sure the device can receive the GPS signal normally.

No reply to SMS command
Password wrong or the format is wrong.
No reply to calling & No alarm message

Authorized / admin phone number is incorrect or has not setup
SMS position OK, cannot use the APP and web platform

Pls check if APN is correctly set. And pls find out the correct APN content of the SIM card.

Platform position is difference from the actual position

No uploading position time or no GPS signal: call the device phone number and receive the position message.

Specification:

Dim: 62mm x 30mm x 18mm (2.7”*1.4”*0.78”)
Weight: 33g
Network: GSM/GPRS GPRS
Band: 850/900/1800/1900Mhz gprs tracker
GPS sensitivity: -159dBm Waterproof Tracker
GPS accuracy: 5m GPS Tracker
Time To First Fix: Cold status 45s Waterproof, Warm status 35s ,Hot status 1s
Car charger: 12-24V input , 5V-1A output
Wall charger: 110-220V input ,5V-1A output
Battery: Chargeable changeable 3.7 V 500mAh Li-ion battery
Stand by: 200hours pet GPS
Storage Temp: -40 to +85 centigrade degree
Operation Temp: -20 to +55 centigrade degree
Humidity: 5%-95% non-condensing

Package Contents
1* TK911 Tracker Device
1* USB Cable
1* Collar
1* User Manual

Shipping & Payment

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-20 Business days
Canada, Europe 10-20 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of caraudiosell.com (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://caraudiosell.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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